Policies & Insurance

Scheduling an Appointment at Springs Pediatrics

 

  • We see patients by appointment only in an effort to keep your wait times at a minimum.

  • Our Patient Services team is dedicated to handling all incoming calls, requests and appointment scheduling. They can be reached during normal business hours by phone or message via the Patient Portal.

  • Prior to scheduling, we will confirm your insurance information – so please have this information available when you call.

  • We ask that you give as much detail as possible regarding the reason(s) for your appointment so that we can set aside the appropriate amount of time needed for your visit.

 

What to Bring to an Appointment

 

  • Photo identification and a current insurance card (if applicable) are required to be presented at each visit.

  • Payment for any co-payment, deductible, or balance remaining from a prior visit (if applicable). We accept cash, checks, Visa, Mastercard, and American Express.

  • Minor children must be accompanied by a registered Parent or Guardian.  As a courtesy, we will see unaccompanied adolescent/young adults who are established patients with prior authorization from the registered parent or guardian. This treatment authorization should be submitted as a message to us via the Patient Portal.

 

Walk-Ins and Sibling Add-on Appointments

 

  • We do not accept walk-ins and require that you call in advance for all appointments – whether it is a well visit, sick visit, or if you need to add sick siblings to an existing patient appointment.

  • We reserve multiple “Same Day” sick visit appointments on our daily schedules specifically for these last-minute type visits. Calling ahead will ensure that one of these appointments are reserved for you and will allow our staff to prepare in advance for your arrival.

We are In Network with These Insurance Companies:

 

Cigna, BCBS, Aetna, United, Humana, Ambetter, Community Health Choice, Amerigroup, Tx Children’s, and Medicaid

 

If you have different coverage, we will help complete the paperwork you need to file your claim. If you are self-pay, we offer a cash discount due at time of service.

 

 

Missed Appointments and Late Cancellations

 

  • We don’t overbook our schedules, so when you schedule an appointment with our office that specific time has been set aside for you. Missed appointments and last-minute cancellations are very costly to our practice and also prevent us from giving that appointment to another child in need.

  • We ask for 24-hours notice on all appointment cancellations when possible.

  • A $50.00 fee (per patient) will be charged if you fail to show for an appointment or for avoidable cancellations that occur within 24-hours of the appointment time. Families with excessive no-shows or last-minute cancellations will be asked to leave our practice.

 

 

Late Appointment Arrivals

 

  • If you are late for a scheduled appointment, we cannot guarantee that you will be seen. We will do our very best to accommodate you (if it’s possible to do so without inconveniencing other patients who arrived on time.)

  • If we cannot accommodate you, we will reschedule your appointment for another day or time.

  • Late appointment arrivals are equal to a missed appointment, therefore a $50.00 (per patient) fee will apply.